Refund Policy

Refund Policy

This Refund Policy outlines the terms and procedures for obtaining refunds for purchases made on swirlschic. By shopping on our website, you agree to abide by the following refund guidelines.


1. Eligibility for Refunds

  • Return Period: You are eligible for a refund if you return the purchased products within 60 days from the date of delivery. Products must be in their original condition, unused, with all tags attached, and in the original packaging. Items that have been worn, washed, damaged, or altered in any way will not be accepted for return and refund.
  • Exceptions: Certain products may be non - returnable and non - refundable, such as personalized or custom - made items. These exceptions will be clearly marked on the product page during the purchase process.


2. Initiating a Refund

  • Contact Customer Service: To start the refund process, please send an email to service@swirlschic.shop. In your email, include your order number, the reason for the return, and details about the products you wish to return. Our customer service team will respond to you within 1 - 2 business days and provide you with a return authorization number and instructions on how to proceed with the return shipment.
  • Return Shipping: You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item upon arrival). We recommend using a trackable shipping method to ensure the safe return of your items, as we will not be liable for lost or damaged return packages.


3. Refund Processing

  • Inspection: Once we receive the returned products, our team will inspect them to ensure they meet the eligibility criteria for a refund. The inspection process usually takes 5 - 10 business days.
  • Refund Timeline: If the returned products are approved for a refund, we will process the refund within 5 - 10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take an additional 3 - 5 business days for your financial institution to post the refund to your account, depending on their processing times.


4. Partial Refunds

In some cases, a partial refund may be issued. This can occur when:
  • You return only a portion of the items in your order.
  • The returned product has a reduced value due to minor damage that occurred during transit but does not render the item unusable.


5. Non - Refundable Situations

  • Outside the Return Period: If you attempt to return products after the 60 - day return period has elapsed, we will not be able to issue a refund.
  • Failure to Meet Return Conditions: Products that do not meet the original condition requirements (used, tags removed, damaged, etc.) will not be eligible for a refund.
  • Non - Returnable Items: As mentioned, personalized, custom - made, or items clearly marked as non - returnable on the product page are not eligible for refunds.


6. Refund for Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer service at service@swirlschic.shop within 7 days of delivery. We will arrange for a return and issue a full refund, including covering the cost of return shipping. You may also choose to receive a replacement item if available.
If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us at service@swirlschic.shop. We are committed to providing you with a satisfactory shopping experience and resolving any refund - related issues promptly.